Before partnering with Odee Technology, Vaslink Communications faced four major operational bottlenecks:

1. Manual Client Onboarding
Client accounts were created through email exchanges and spreadsheets, resulting in slow turnaround time and onboarding delays.

2. Scattered Support Channels
Customer support requests came through phone calls, WhatsApp, social media messages, and emails. Tracking issues and prioritizing urgent tasks became difficult, leading to lost tickets and delayed responses.

3. Usage Tracking & Billing Complexity
Bulk SMS, USSD sessions, and shortcode activities varied between clients. Without automated logging, staff manually extracted data to calculate invoices and generate usage reports — increasing chances of human error.

4. Lack of Automated Reports
Many clients required delivery reports, analytics, usage summaries, and campaign insights. Compiling these manually consumed hours of staff productivity every week.

After analyzing internal workflows, Odee Technology designed a custom web-based Communications Management System that addressed the root causes of operational inefficiencies. The platform included:

- Client Profile Management
Each client now has detailed account information including API credentials, shortcode assignments, billing cycles, and service history.

- Automated Ticketing System
Support issues are now logged, prioritized, assigned, and tracked from a centralized dashboard. SLA timers prevent delays.

- Real-Time Usage Tracking
The system automatically tracks SMS volume, USSD sessions, and bulk email performance per client. Staff no longer extract reports manually.

- Automated Billing & Invoicing
Invoices are generated based on consumption, service plans, and usage history — removing billing disputes.

- Delivery Reports & Analytics
Clients can export delivery statuses, performance summaries, and failure analysis instantly.

- Technician Assignment
Field technicians receive system-generated tasks based on workload and urgency.

- API Logging
All API activities are recorded for accountability and debugging.

- Exportable Reporting (PDF & CSV)
Managers can produce professional business reports instantly for clients and directors.

TRAINING & HUMAN SUPPORT
Because some employees had limited technical knowledge, Odee Technology provided hands-on training sessions and simplified system workflows. Staff were taught how to:
- Navigate the dashboard
- Generate reports
- Monitor client activity
- Assign support tickets
- Update service statuses

Continuous support was provided to upgrade the system as new needs emerged.

DELIVERY PROCESS
Week 1: Requirements analysis and stakeholder interviews.
Week 2: Workflow mapping and UI wireframes.
Week 3–4: Development of tracking modules, ticketing system, and billing automation.
Week 5: Field testing using real campaign data for reliability.
Week 6: Staff training, launch, and post-launch support.

RESULTS AFTER 90 DAYS
- 42% Faster Issue Resolution
Automated ticket routing ensured tasks moved quickly through the engineering pipeline.

- 61% Reduction in Billing Errors
Automated invoicing removed human miscalculations.

- Real-Time Performance Dashboards
Managers gained instant insights into client usage and system health.

- Improved Credential Management
API access and shortcode assignments are now securely stored and monitored.

- Better Client Visibility
Account managers can view historical context to resolve recurring problems.

CLIENT TESTIMONIAL
“Working with Odee Technology has transformed how we manage our communications services. Their system made reporting faster, billing clearer, and support incredibly organized. The training was patient and thorough, and they continue to update our tools whenever needed.”

BUSINESS IMPACT TABLE
Metric | Before | After
Client onboarding time | Days | Minutes
Billing accuracy | ~80% | 99.3%
Delivery report speed | Manual hours | Instant
Support workflow | Scattered | Structured
Customer satisfaction | Inconsistent | Consistently improving

LESSONS LEARNED
- Growth requires automated operations.
- Delivery analytics improve campaign ROI.
- Historical data reveals root causes of repeated issues.
- Staff training is just as important as software.

CONCLUSION
Odee Technology successfully helped Vaslink Communications migrate from fragmented, manual processes to an automated, data-driven communication system. Today, the company delivers services faster, bills more accurately, and responds swiftly to customer support requests — improving client satisfaction and strengthening long-term scalability.

CALL-TO-ACTION
Are you still relying on spreadsheets, manual processes, and scattered communication channels? Contact Odee Technology today to create a happier, better, and more convenient digital experience for your customers.